Which two standard Salesforce tools aid in the training and adoption of Salesforce for new staff with only a Sales or Service Cloud license?

In-App Guidance is a robust tool designed to enhance user training and adoption within Salesforce. It allows administrators to create tailored messages and walkthroughs that appear directly within the Salesforce user interface. This context-sensitive guidance helps new users familiarize themselves with the features and processes pertinent to their roles, significantly easing their onboarding experience.

When staff members with Sales or Service Cloud licenses are introduced to Salesforce, In-App Guidance can provide timely prompts and instructions, ensuring that they can effectively utilize the system from day one. This functionality is essential for helping users build competence and confidence as they navigate the platform.

While other options may contribute to user adoption in different contexts, In-App Guidance specifically addresses the need for immediate support and instruction directly within the application, making it particularly effective for new employees who require hands-on assistance as they learn the system.