Which solution should a consultant recommend for extending triage capabilities to volunteers in a community center?

The most effective solution for extending triage capabilities to volunteers in a community center is to create a Flow that guides them through triage screens. Flows in Salesforce are powerful tools that allow for custom, interactive user experiences. They can be designed to present guided forms, logic-based questions, and screen prompts that help volunteers navigate the triage process seamlessly.

By using a Flow, the community center can ensure that volunteers receive step-by-step instructions tailored to their specific role and situation. The visual nature of the Flow can enhance user engagement and understanding, making it easier for volunteers to enter data or make decisions based on the triage criteria. Additionally, Flows can adapt to different responses, leading volunteers through various paths depending on the information they provide, which is especially important in triage scenarios where different situations may require different approaches.

In contrast, while Case records, Validation Rules, and Process Builder can automate and enforce data integrity, they do not provide the same level of user guidance necessary for volunteers who may not be familiar with the data entry process. A Standard Lightning Component could offer some pre-built functionalities, but it lacks the customization and step-by-step guidance a Flow provides. Workflow Rules, though useful for automating processes, are more limited in terms of user