What troubleshooting action should be taken if some recurring donations are ending at the month's close date instead of the planned 15th?

When troubleshooting why some recurring donations are concluding on the last day of the month rather than the intended date, reviewing the Error Log is a crucial step. The Error Log typically records any issues or errors that occur during processes such as the execution of scheduled jobs for recurring donations. If there are misconfigurations or problems in the system that could cause dates to shift unexpectedly—such as conflicts between donation settings, system errors, or issues with payment processing—these will usually be highlighted in the Error Log.

By examining the log, you can discover specific error messages or warnings that provide insights into what might be causing the recurring donations to behave incorrectly. Alternatively, this could lead to a deeper understanding of other underlying issues that may need addressing to ensure that recurring donations adhere to the specified schedule.

Reviewing other options may not directly address the root cause. For example, checking the Recurring Donation batch size pertains to performance and system processing rather than date configuration issues, while looking at whether the “Always use last day of the month” setting is selected directly impacts how dates are handled for the batches. Lastly, checking if a Custom Installment record was modified could be relevant but may not provide the full context needed to identify errors within the general recurring donation structure. The focus