What process can help improve user adoption of Salesforce in a nonprofit with high turnover?

Providing comprehensive onboarding programs is crucial in improving user adoption of Salesforce, especially in a nonprofit setting characterized by high turnover. A well-structured onboarding program can facilitate the effective assimilation of new users into the Salesforce system, ensuring they understand the platform's capabilities, functionalities, and how it aligns with the organization's mission.

Proper onboarding can reduce the feeling of overwhelm that new users may face when first interacting with the system. By offering comprehensive training sessions that cover not just the technical aspects of Salesforce but also how it fits into the nonprofit’s workflows and goals, users can become more confident and proficient in using the platform. This increased confidence typically translates to improved engagement with the system, fostering a culture of productivity and efficiency that is essential for nonprofits that rely heavily on their data to drive mission outcomes.

While other choices, such as conducting regular audits of user logins or implementing data de-duplication tools, might address user engagement and data quality, they do not directly influence the initial learning and adaptation phase that new users experience. Encouraging social media use within Salesforce, while potentially beneficial for communication and outreach, is not a fundamental factor in ensuring that all users are initially trained and comfortable with the platform. Thus, a strong onboarding program serves as a key foundation for enhancing