To resolve tracking issues with close dates on recurring donations, which should be checked first?

The first thing to check when resolving tracking issues with close dates on recurring donations is the Error Log for discrepancies. This log is essential because it captures any errors that have occurred within the system related to recurring donations and their processing. Analyzing the Error Log allows you to identify specific issues, such as misconfigurations or unexpected behaviors, that may be affecting how close dates are assigned or updated for those donations.

In the context of recurring donations, discrepancies in the error log can provide insights into why certain transactions are not behaving as expected. For example, if there are notification errors or issues with payment processing, this information would be vital for troubleshooting.

This approach is proactive, allowing you to tackle the root cause of any tracking problems effectively, rather than adjusting settings or configurations without understanding what issues need to be addressed specifically.