Prior to installing Nonprofit Cloud Case Management, which two prerequisites should be evaluated?

Ensuring that My Domain is enabled within the Salesforce environment prior to installing Nonprofit Cloud Case Management is crucial because My Domain provides a secure and enhanced user experience. It allows organizations to personalize their Salesforce URLs and is required for key features and configurations in Salesforce, including custom branding, improved security, and the ability to use Lightning Components. Without My Domain, certain functionalities may not be available, which can hinder the proper implementation of Nonprofit Cloud Case Management.

In evaluating the prerequisites for installing Nonprofit Cloud Case Management, it's essential to consider that having a robust and secure setup helps facilitate a smoother user experience and enhances collaboration among staff and volunteers who will use the system. This preparation also ensures that users have access to full functionality once the Case Management features are deployed.

The other options, while relevant in the broader context of system setup and functionality, do not specifically target the foundational requirement of enabling My Domain as a necessary step in the process.